Automated Post-Purchase Review Collection for OpenCart

Gather More Product Reviews with FeedbackFlow

Collecting product reviews has never been easier with FeedbackFlow, a powerful OpenCart extension designed to streamline the review collection process. This extension automatically sends review request emails to customers after their purchase, helping you gather valuable feedback and improve conversions. Whether you wish to send emails for all purchased products or specific categories, FeedbackFlow offers the flexibility you need to build trust and drive sales.

FeedbackFlow is an OpenCart extension that helps you collect customer reviews by sending automated post-purchase emails. These emails encourage customers to share feedback on their recent purchases, increasing the number of reviews and enhancing customer trust.

Purpose of the Extension:

FeedbackFlow helps online store owners overcome the challenge of collecting customer reviews. By sending well-timed emails, you can encourage your customers to share their feedback, fostering trust and boosting product sales. Reviews also offer valuable insights into customer experiences, helping you improve your offerings.

Features:

1. Automated Review Emails
   Schedule emails to send after a specific number of days post-purchase.

2. Flexible Email Options
   Choose between sending a single email listing all products or individual emails for each purchased product.

3. Product and Category Control
   Specify eligible products or categories for review email triggers.

4. Custom Review Form
   Includes a dedicated review form page with auto-login functionality for easy feedback submission.

5. Reminder Emails
   Send follow-up reminders to customers who haven't submitted reviews, increasing response rates.

6. Cron Job Automation
   Automates email sending without manual intervention.

7. Multi-Language and Multi-Store Support
   Fully compatible with multiple languages and store setups in OpenCart.

How to Use:

1. Install FeedbackFlow in your OpenCart store.
2. Configure email settings, including the email template and timing (e.g., 14 days after purchase).
3. Define eligible products or categories for review requests.
4. Set up a cron job for automation.
5. Start collecting reviews and monitor customer feedback.

Benefits:

• Boost Sales and Conversions: Positive reviews influence purchasing decisions, driving more sales.
• Build Trust: Customer reviews add authenticity to your products.
• Gain Insights: Understand customer preferences and areas for improvement.
• Save Time: Automated processes reduce manual effort in collecting reviews.

Use Cases:

• General Stores: Collect reviews for all products effortlessly.
• Niche Businesses: Focus on high-impact products or categories.
• Multi-Language Stores: Engage customers in their preferred language.

Expected Results:

• Increased number of product reviews.
• Higher customer trust and engagement.
• Better visibility and conversions for your OpenCart store.

Customer Success Stories

1. Real Success Story
One of our customers collected 1,178 product reviews using FeedbackFlow. Out of these, a staggering 76.2% were directly generated through the extension, showcasing its effectiveness in driving customer feedback.

2. Boosting Engagement
Another retailer using FeedbackFlow reported an 80% increase in review submissions within the first three months. Their most popular product alone gained 200+ reviews, significantly boosting customer confidence and sales.

3. Improved Customer Feedback
A fashion store saw a 65% improvement in review collection for their latest collection. By targeting specific categories with FeedbackFlow, they turned first-time buyers into loyal customers by actively responding to their feedback.