| Short-code | Description |
| {return_id} | Return ID |
| {order_id} | Order ID |
| {admin_comment} | Comment added by admin |
| {return_date} | Date of Initiating Return |
| {order_id} | Order ID |
| {customer_id} | Customer ID |
| {firstname} | Customer First Name |
| {lastname} | Customer Last Name |
| {email} | Customer Email |
| {telephone} | Customer Telephone |
| {comment} | Customer Comment added |
| {product} | Product Name |
| {model} | Product Model |
| {quantity} | Quantity |
| {date_ordered} | Ordered Date |
| {opened} | Is Opened? Yes or No |
| {return_action} | Return Action |
| {return_reason} | Return Reason |
| {return_status} | Return Status |
Short-codes based on Store Configuration
| Short-code | Description |
| {config_name} | Store Name |
| {config_owner} | Store Owner |
| {config_address} | Store Address |
| {config_geocode} | Store Geocode |
| {config_email} | Store Email Address |
| {config_address} | Store Address |
| {config_telephone} | Store Telephone |
| {config_fax} | Store Fax |
| {config_open} | Store Opening Hours |
| {config_comment} | Store Comment |
| {config_meta_title} | Store Meta Title |
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